Returns & Refunds Policy
Returns & Refunds
We want you to be completely satisfied with your purchase.
If for any reason you are not happy with your order, you may return eligible items within 14 days of delivery.
Return Conditions
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Items must be unused, in their original packaging, and in a resaleable condition
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Proof of purchase is required
How To Return
To request a return, please contact us at:
TPM Insulation Ltd.
+44 (0) 1869 811800
We will provide instructions on how to return your item.
Return Costs
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Faulty or Incorrect
If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery, and we will arrange a replacement or refund.
Refunds
Once your return has been received and inspected, we will process your refund to the original payment method. Please allow 3–5 working days for this to appear in your account.